Susan Gordon

Branch Manager

NMLS: 690783
75-5591 Palani Road #3002
Kailua Kona, Hawaii 96740

State Licensing Information: HI-HI-690783, NV-62667, CA-CA-DBO690783, ID-MLO-715783

My Reviews

47 Reviews

  1. Liz

    You've been nothing but professional and amazing through this! You rocked!

    Thank you for your patience with this first time home buyer with her many questions and fears. I cannot recommend you highly enough.

  2. Michael Regis

    Just two weeks ago I completed the mortgage process for my current home. It started out as an easy agreement between friends and became an intensely frustrating and long process. Early on I realized my loan officer from a previous purchase was only sporadically interested. I was referred to Susan Gordon at Premier Mortgage.

    There was a pandemic as well as extreme undisclosed problems with the house. After one meeting and about two weeks we had passed the point in the process made by the preceding lender after months. Problems with the house because problems with the seller, along with procedural difficulties, and months of physical repair. The problems seemed endless and were more by far than I had bargained for.

    All the while, Susan was right there, by phone, text, and email. I think I would have quit if not for her calm, professional, efficiency. My paperwork went through: holds on escrow; addendums to contract; consulting with attorneys; and the constant struggle to manage the house repairs, while trying to maintain income.

    Through it all, nearly 8 months, Susan maintained her effective response to every fluctuation, and there were plenty. I also know that she gives all her clients the same highly detailed and tireless attention. All her clients benefit from a professional efficiency that not only so impresses me, but even more that she relishes being able to serve them. I have told her that 'I am so thankful to have been referred to her at just the right time'. I honestly don't think I would have persevered otherwise.

  3. Jeff Lyons

    Susan Gordon and "Team Susan" were on top of the loan process every step of the way. Although our pre-qualification letter was with another lender, PMR offered a better loan product and provided superior service. Susan made our re-location to Hawaii a tropical breeze!

  4. Rich Gorton

    Our home purchase was complicated. Susan helped guide us through the process every step of the way. She efficiently handled each issue that surfaced, and her response time was very quick.

  5. Betty

    Susan made things easy and simple and thorough. Highly recommend her

  6. Larry May

    Aloha Susan,
    You came highly recommended. We can see why. Your service was outstanding. The communication levels were spot on. What a pleasant experience. We will surely recommend you to our family and friends. Thank you again for all of your efforts.
    Larry and Wendy May

  7. Denise Mayward

    Aloha Susan – I am settling in to my new Hawaiian home! Thank you so much for all the excellent work you did for me, you are so diligent and attentive. I will certainly recommend you to anyone who needs a loan! Mahalo!

  8. Darren Lehto

    Buying a home 2,500 miles away can be frustrating and difficult, Susan helped navigate us all the way through. Always available, always personable. Great to work with. Mahalo Susan!

  9. Christopher W. Mumme

    Judging by Kathleen's comments about working with you on our loan, I can only say that your service to our loan has been excellent. Thank you,

  10. Kathleen

    It's been quite a ride, and now we're very close to being at home in Hawaii! You and your team were great to work with and we appreciate all your good communication! We will most definitely recommend you should the situation arise.

  11. Mark Little

    Susan was absolutely fantastic in helping us secure our dream home. She navigated a mine field that I thought impossible, be she made it happen in the smoothest way – I've had refi's that were far more of a hassle! Mahalo Nui Loa Susan!

  12. Nancy Bray

    We have used Susan twice now. She is always a pleasure to do business with and really stays on top of everything! We bought during a really busy time of bidding wars, etc. and still closed on time. We think she is great.

  13. BOB and CYNTHIA

    Our only regret is not contacting Susan first. Throughout the whole process we were guided to the finish line. Susan truly worked on the complete loan process with us.

  14. Douglas Schulman

    Despite the difficulties surrounding my mortgage situation, Susan kept me on track and got me to the finish line as promised. I would recommend her services to anyone needing mortgage assistance.

  15. Daniel Schultz

    Susan is a brilliant professional loan officer and extremely knowledgeable about financing options. She is courteous, efficient and a pleasure to conduct business transactions, either first time financing or refinancing. I've done both and highly recommend her and trust in her guidance. Thank you Susan.

  16. Bill and Loretta Stride

    Susan did a first rate professional job servicing our mortgage needs . We would recommend using her 100% .

  17. Kirk Bohrer

    We've bought and sold over 20 homes in the last 40 years and Susan was one of best loan officers we've ever used. She was a true professional who kept us informed regularly and took great care of us from beginning to end. Thank you so much!!

  18. Randy and Debbie

    We want to thank you for all of your help with our house.
    You made a complicated, frustrating process – simple and easy to understand.
    You're quick and efficient and personally, I think you work too hard.
    Thanks again,

  19. Mike Tiampo

    I have to tell you that you are the absolute best at what you do. We have purchased several homes over the years and your skills and knowledge surpass any that we have ever experienced. You made our purchase very comfortable and a personal experience that we will always remember. We are looking forward to living our Hawaii dream and you helped those dreams come true.

    Mike and Kathy

  20. Debra & Jim

    Jim and I both wanted to express our extreme gratitude. You are great. We definitely will recommend you to friends/family and use you for any future purchases. Thank you for being so organized and on top of everything. Have a wonderful day.
    Mahalo, Debra and Jim

  21. Nancy B

    Susan was so nice and was great to work with. Even during all the Covid craziness. Everything went extremely smoothly and the whole team had good communication. Will definitely use her in the future!

  22. Robbin

    Super Susan

    I cannot express my appreciation enough for all of Susan's hard work on our behalf. Her professionalism and aloha are remarkable!l Susan was always available to answer every question and her efforts to complete this transaction were amazing. We look forward to working with her again on our next purchase.

  23. Sandy and Barbara McClinton

    Susan made the nerve racking time before house closing quite painless and , in fact, comfortable. She did exactly what she said she would, was very knowledgeable about the process and, especially, getting the best possible interest rate. We were so glad that our mortgage could be done through her company and, likely as a result, we were able to close a month after starting the process. We would recommend Susan to anyone in Hawaii looking for a competent, trustworthy loan officer. We would, and have, recommended her to friends who are buying a house now.

  24. Dewey Rice

    Susan shows every step of the way she is totally involved with your progress in the purchase of a property. She surrounds herself with an amazing team. Far better than we are used to. Susan is a warm and personable agent.

  25. RogerK

    Susan worked tirelessly during the entire process, especially finding a lender. As the house was in a lava zone it was very difficult to find qualified lenders. Her excellent knowledge and persistence were crucial to my success in closing on my dream property! Thank you for all of your help!

  26. Linda Lynn

    I had a stroke & hip replacement in January but I’m still in home & love it. I would never have thought of a reverse mortgage but after working with you, you made it easy. Thank you so much!

  27. Lyle Kapaun

    It was a GREAT experience.
    I didn't look forward to all the steps and hoops involved in a refinance.
    However, Susan was so organized and helpful that it went very smoothly. Even when I did get a little stressed with all the paper work required in today's market, she would have some humor and a smile and would help me leap through the hoop. (Hope it didn't put her back out). Susan and her staff were very detailed and professional. I will recommend her to anyone needing a mortgage.

  28. Kylie Thoms

    With the wonderful help of Susan I bought my first house last year. I was very nervous about starting the process but when I met Susan all my worries went away. Susan was very patient with me and made the process so easy for me to understand. I feel very blessed to have met Susan because I know I couldn’t have done it without her guidance and support.

  29. Robyn

    We are currently working with Susan for a second time… that says it all! Susan is extremely knowledgeable and thinks outside the box to get the best of everything for her clients. She is a joy to work with!

  30. RHartman

    Excellent response time will always be remembered particularly since everything was done remotely. It's been several years since the close, but this remains with me. I have had over 20 mortgages in my lifetime. This had to be the easiest.

  31. Evelin R

    I just wanted to thank you so very much for sending me a copy of the Final Closing Statement for our home purchase. In all the years I’ve been a property buyer/seller, I’ve never received this prior to Tax Time for my convenience. You are a stellar individual, and this gesture reminded me of the awesome work that you did on our behalf. Anyone who has the pleasure to know you and work with you is most fortunate 💗
    Thank you again, and have a fantastic 2020🌺
    We absolutely love it here!

  32. Walletta

    Outstanding, professional, friendly,

    Susan has worked with us twice – she has always looked out for our best interests and went out of her way and beyond for us! I would use her again in the future and recommend her to all my friends. Her team is very courteous and friendly.

  33. zuser201512111838204

    Great working with Susan.

    Susan was very attentive to every detail throughout my loan process. She was on it! She returned every phone call, email, etc I would definitely go to Susan Gordon again if I need a loan.

  34. Monika

    Susan is amazing to work with. I first met Susan while investigating condo properties in Kailua-Kona on the Big Island. While I ended switching focus to looking at properties on Maui, I could not find anyone to even compare to Susan so I worked with her for the purchase of my Hawaiian dream home.

    Susan is very knowledgeable, trustworthy, responsive, and hard working. She was very supportive when I backed out of a deal that didn't feel right after inspection and always extended her wishes for the right home for me! As a result, I found the perfect Hawaiian dream property for me and Susan was incredibly knowledgeable and flexible in adjusting the loan needs to the new property's needs.

    She was on top of all details and was able to help drive a 30 day close for a transaciton which is below the average time for Hawaiian transactions.

    I simply loved working with Susan and will always keep her number for future mortgage needs!!! She's simply impressive in every aspect of her work!!! Huge Mahalo to Susan

  35. Stephen

    Susan knows how to get things done!
    Worked with Susan in purchasing my first home and I couldn't ask for a better lender to work with. Very professional, knowledgeable, and patient. I'm the kind of person that likes to always be one step ahead and could be arduous at times but she was on the same page as me from start to finish, patiently answering all my questions with grace and composure. She truly knows her stuff and was even able to save me a full point off my mortgage rate by introducing me to a loan program I qualified for. Pure class throughout the whole process.

  36. Shawn

    Excellent Mortgage Banker!
    This is the second time we've used Susan for our mortgage needs in Hawaii. She goes beyond expectations and provides much more than mortgage advice. She is helpful with the other aspects of real estate and stays involved during the entire process. She maintains constant communication and helps resolve issues quickly. Anytime we have any mortgage needs on the Big Island, we will gladly contact Susan.

  37. Nan P.

    Excellent Experience!
    Susan pre-qualified us for an investment home purchase this year. Over the years, my husband and I have done many real estate transactions with attendant loans, so we have interacted with many lenders. Susan stands out. She is professional and respectful of her clients' time. She keeps track of submitted documents and never requires duplicate submissions. She keeps the loan process smooth and transparent. She is flexible. Our target property and loan amount changed over time, but she adapted without complaint and without skipping a beat. The whole experience was painless, a rare occurrence when seeking a loan. We won't hesitate to contact Susan the next time we are in the market for a real estate loan.

  38. Jennifer Barchers

    Fantastic mortgage experience!
    Susan was fabulous. She was so patient and answered every single little question we had, usually within minutes. She was extremely responsive and helpful. She absolutely knows the business and is professional and cheerful. We have bought 4 properties and this was the fastest, smoothest, most transparent lending process. We highly recommend Susan Gordon as a mortgage banker. We are very pleased with our mortgage and our new condo!

  39. N. Roney

    Susan Gordon….simply the best!!
    I cannot express my appreciation enough for all of Susan's hard work on my behalf. Her professionalism and aloha are remarkable!l Susan was always available to answer every question and her efforts to complete this transaction were amazing.

  40. Adam

    Smooth process!
    Susan knows her stuff. She made the whole process super easy. I would highly recommend working with her. Her team is awesome too they always responded to my questions quickly.

  41. DF

    Great Job!
    Susan made applying for a mortgage easy. She knows her stuff and is a pleasure to work with. Susan returns calls promptly and answers questions clearly.

  42. trpga7

    Integrity, honesty, and easy to work with are only some of Sudan’s qualities. I have purchased many homes in my life and I would put Susan on the very top of list!!

  43. D.Rice

    Made it easy
    We purchased a property in Hawaii and Susan and her staff made it simple. I was fearful it would be difficult being so far away, but the staff made it easy. Constant updates and follow through. There was a sincere desire to remain professional and friendly. Best feeling of a team effort I have ever experienced. Mahalo Susan and staff!

  44. Amanda Steiner

    Professional, efficient and responsive service!
    Susan turned a stressful home purchase into a pleasant experience. Not only did she ensure that we received a competitive rate and closed on time, she and her team patiently and thoroughly answered every question we had along the way. It was very comforting to receive prompt information throughout the process. Susan is particularly skilled at explaining complicated mortgage terms, options, and requirements in plain English. I highly recommend Susan to anyone in need of mortgage services!

  45. Michael Getzinger

    Susan is very professional gets back to us on promptly on-time has done the best we think for us is always been looking out for us and kept us in the loop. I would highly recommend her to everyone.

  46. Wong

    THANK U!!!!
    If not for Susan I would not have been able to achieve the American dream of owning my own home. Susan was extremely helpful and worked tirelessly (even on weekends) in finding ways to make that dream come true. She provided me with updates and ideas during the process. Just don't call Susan from a block number…..

  47. KWard

    I cannot recommend her enough.
    Susan is one of those people you hope you find when you really need them. Professional and very knowledgeable in finance. She was extremely helpful in getting us the best rate and also help us research alternate low interest loans from our Govt retirement accounts that we didn't even know about. I cannot recommend her enough. Will send business her way!

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Susan Gordon

Branch Manager

NMLS: 690783

State Licensing Information: HI-HI-690783, NV-62667, CA-CA-DBO690783, ID-MLO-715783

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